heron house management
privacy policy

Effective Date: 05/27/2026
Last Updated: 05/27/2026

Welcome to Heron House Management LLC (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our services, complete forms, or otherwise interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Household information

  • Scheduling details

  • Vendor or service provider information

  • Information submitted through intake forms, questionnaires, or communication platforms

Sensitive Information

In connection with providing household management services, you may voluntarily provide sensitive information such as:

  • Household schedules and routines

  • Login credentials or delegated account access

  • Insurance-related information

  • Family or emergency contact information

  • Payment-related information

We only collect information reasonably necessary to provide Services.

Payment Information

Payments are securely processed through third-party payment processors, including Stripe. We do not store full ACH or banking details on our own servers.

Please review Stripe’s privacy practices directly for additional information regarding how payment information is processed and stored.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Referring websites

  • Website usage data

  • Cookies and analytics information

2. How We Use Information

We may use collected information to:

  • Provide and manage Services

  • Process subscriptions and payments

  • Communicate with clients

  • Coordinate household management tasks

  • Improve our website and client experience

  • Maintain internal records

  • Respond to inquiries and support requests

  • Send administrative or service-related communications

  • Protect against unauthorized access, fraud, or misuse

We do not sell your personal information.

3. Sharing and Disclosure of Information

We may share information with trusted third parties only as reasonably necessary to operate our business and provide Services, including:

  • Payment processors

  • Software and communication platforms

  • Scheduling or project management tools

  • Contractors or service providers assisting with operations

Third parties are only given access to information necessary to perform their functions and are expected to maintain appropriate confidentiality and security standards.

We may also disclose information:

  • When required by law

  • To protect legal rights or safety

  • In connection with a business transfer, merger, or acquisition

4. Data Security

We implement commercially reasonable administrative, physical, and technical safeguards designed to protect your information from unauthorized access, disclosure, misuse, or loss.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Clients are responsible for maintaining the security of their own accounts, passwords, devices, and access credentials.

Whenever possible, clients should provide delegated or secondary account access rather than sharing personal login credentials.

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide Services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Information may be securely deleted or anonymized when no longer needed.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where applicable

  • Opt out of non-essential communications

To make a privacy-related request, please contact us using the information below.

7. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website functionality and understand user behavior.

You may adjust your browser settings to refuse cookies; however, some portions of the website may not function properly.

8. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party services.

Use of third-party platforms is subject to their respective policies and terms.

9. Children’s Privacy

Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

Continued use of the website or Services after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions regarding this Privacy Policy or your information, please contact:

Heron House Management LLC
Email: hannah@heronhousemanagement.com
Website: Heron House Management LLC